Help & support
Find a quick answer below, or send us a message and our team will reply by email.
Quick answers
I was a member of the old PostcardHub. How do I log in?
Use “Forgot your password?” on the login page with the email you used before. Old passwords didn't carry over to the new site, but your account, address and postcards are all still here.
My postcard hasn't arrived yet.
International post can take one to eight weeks, sometimes longer. We remind the receiver to register it, and after 30 days the card no longer takes up one of your slots. It can still be registered whenever it arrives.
How do I register a postcard I received?
Type the postcard ID written on the card (for example GB-1042) under “Got a postcard?” on your dashboard, or use the link in our reminder email.
Why is my address “being checked”?
Our team checks every new or changed address before giving it to other members. You can send postcards straight away; you'll start receiving once it's approved (within a few days).
Can two people in my home have accounts?
No. It's one account per household, so each postal address can only be used once.